Since arbitrations are charged a fee per customer someone figured out that you can do an effective “class action” against valve by having many people submit the same arbitration claim against valve and costing them so much through the arbitration fees that it it was almost impossible for them to cone out on top regardless of the outcome of the arbitration (iirc).

It’s not even that they’d have to pay for it; usually the filing party has to pay. Valve tried to be the good guys and while they did push for arbitration they said that they’d pay your arbitration fee for you, basically allowing you to file a legal complaint against them at their expense.

And then some fucking legal company figured out it’s a neat loophole on how to bleed them through arbitration where the point isn’t really the result but the costly process. Guess that’ll teach Valve to try to be better than others. :|