ToucheGoodSir@lemy.loltoTechnology@lemmy.world•Most consumers hate the idea of AI-generated customer serviceEnglish
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3 months agoEh I would disagree with that. Depends on the Indian. There are plenty of Americans who provide GARBAGE customer service.
Yeah it turns out that using a statistical model to handle customer service leads to a degraded customer experience, because statistical models aren’t humans and lack many human attributes.