Klarna says its AI assistant does the work of 700 people after it laid off 700 people::undefined
with the virtual assistant earning customer satisfaction ratings at the same level as human agents.
zero equals zero
To be fair if your human agents are earning a 0 you can only go up from there. So switching to AI is a no-brainer (lol)
If your human agents are earning a 0 perhaps they’ve been given too little time, too little training, and too little tools to resolve the customer’s case.
You understand that, I understand that… but this company’s execs don’t or won’t. And the cruel thing is THEY are the CEOs and not us.
The era of company training and respecting employee intelligence is past us. It’s rare to see.
with the virtual assistant earning customer satisfaction ratings at the same level as human agents.
Citation needed? We’re going to take Klarna’s word for it?
Newer ever take Klarnas word for anything. They are the fine and Dandy company whose business model involved by routine fishing for customers bank authorization credentials.
