misk@sopuli.xyz to Technology@lemmy.worldEnglish · 2 years agoBrother denies using firmware updates to brick printers with third-party inkarstechnica.comexternal-linkmessage-square64linkfedilinkarrow-up1517arrow-down17
arrow-up1510arrow-down1external-linkBrother denies using firmware updates to brick printers with third-party inkarstechnica.commisk@sopuli.xyz to Technology@lemmy.worldEnglish · 2 years agomessage-square64linkfedilink
minus-squareLastYearsIrritant@sopuli.xyzlinkfedilinkEnglisharrow-up11arrow-down1·2 years agoCustomer service reps have almost the same information that a customer would have. The only difference is they have a few more tools available to them. Asking policy questions or anything at this level would likely get no useful info.
minus-squareayyy@sh.itjust.workslinkfedilinkEnglisharrow-up1·2 years agoOnly if the customer service is unempowered garbage.
Customer service reps have almost the same information that a customer would have. The only difference is they have a few more tools available to them.
Asking policy questions or anything at this level would likely get no useful info.
Only if the customer service is unempowered garbage.
Welcome to the real world.