

Best Buy broke the power button on my laptop when they replaced a faulty screen and then refused to fix it for free. It took so many phone calls and emails and in-person visits to get them to take care of that shit, it was like a part-time job. In the end they framed it as “this one time we’ll make an exception and do it gratis” as if they were doing me a huge favor by addressing their own fuck up.
At the time, they very carefully crafted a mirage hidden behind carefully worded messaging and the appearance of an in-house workshop for computer repairs, when in fact, the overwhelming majority of the time they were just sending the equipment out to a 3rd party repair warehouse (sometimes in another country) that clearly did not care about the quality of the work.


Really depends on what the “old tech” is and who those people are, but the majority of people, the average person with average equipment, they’re not going to regret it at all.
Most of that old tech equipment is essentially just junk taking up space to the average person. Even if they had a use for it, new stuff (particularly low-end new stuff) is still relatively cheap. Like a quick peek at corporate retailer #4’s website and I see brand new tablets for less than $200 and laptops for less than $300. May not be good stuff, but generally good enough for typical non-techie users who are just simping for MAGA on Facebook while watching the Baby Yoda on their Disney+ account.